Stanexa Ride Privacy Policy

Last Updated: November 13, 2025

1. Introduction

Welcome to Stanexa Ride ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Stanexa Ride, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

Account Information:

• Phone Number - Used for account creation, authentication, and communication
• Full Name - To identify you and personalize your experience
• Profile Photo - Optional, for account personalization
• Email Address - For account recovery and communications (if provided)
• Date of Birth - To verify age eligibility for our services

Driver-Specific Information:

• Driver's License Number - To verify driving credentials
• Vehicle Information - Make, model, year, color, license plate number
• Vehicle Registration Documents - For verification purposes
• Insurance Information - To ensure compliance with legal requirements
• Background Check Results - For safety and security purposes

2.2 Location Information

We collect precise location data when you use our services:

• Real-time GPS Location - To match drivers with riders, provide navigation, calculate fares, and enable ride tracking
• Location History - Pickup and drop-off locations for completed rides
• Route Information - The path taken during rides

You can control location permissions through your device settings, but disabling location services will prevent you from using core features of the app.

2.3 Transaction and Financial Information

• Payment Method - Credit/debit card details, mobile wallet information (processed securely through third-party payment processors)
• Wallet Balance - In-app wallet transactions and balance
• Transaction History - Records of all payments, top-ups, and withdrawals
• Ride Fares - Pricing, distance, duration, and payment details

2.4 Usage and Device Information

• Device Information - Device type, operating system, unique device identifiers
• App Usage Data - Features used, interaction patterns, session duration
• Log Data - IP address, crash reports, performance data
• Communications - Customer support messages, feedback, ratings, and reviews

2.5 Special Service Modules

Information related to specialized services:

• E-Hailing - Standard ride-hailing data
• Carpool - Shared ride preferences and passenger information
• Logistics - Package details, sender/receiver information
• Tourism - Tour preferences, booking details

2.6 Emergency Information

• SOS Alerts - Emergency contact information and incident reports
• Emergency Location - Precise location data during SOS activations
• Incident Reports - Safety-related information and communications

3. How We Use Your Information

3.1 Service Provision

• Connecting riders with drivers
• Processing and facilitating rides
• Calculating fares and processing payments
• Providing navigation and route optimization
• Enabling real-time ride tracking

3.2 Safety and Security

• Verifying user identities
• Conducting background checks on drivers
• Monitoring for fraudulent activity
• Responding to SOS emergencies
• Investigating safety incidents
• Enforcing our Terms of Service

3.3 Communication

• Sending ride confirmations and updates
• Providing customer support
• Sending important service announcements
• Responding to your inquiries and feedback
• Sending promotional communications (with your consent)

3.4 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and development
• Generating heat maps to optimize driver availability
• Personalizing your experience
• Testing new features and services

3.5 Legal and Compliance

• Complying with legal obligations
• Responding to law enforcement requests
• Protecting our rights and property
• Resolving disputes

4. How We Share Your Information

4.1 With Other Users

• Riders: Drivers can see your pickup location, destination, name, and photo
• Drivers: Riders can see driver's name, photo, vehicle information, and real-time location during rides

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processing companies
• Cloud hosting providers (Firebase/Google Cloud Platform)
• Analytics providers
• Customer support tools
• Background check providers
• SMS and communication services

4.3 With Business Partners

• Insurance companies (for claims processing)
• Mapping and navigation service providers
• Marketing partners (with your consent)

4.4 For Legal Reasons

We may disclose your information:

• To comply with legal obligations
• To respond to lawful requests from law enforcement
• To protect our rights, privacy, safety, or property
• In connection with legal proceedings
• To prevent fraud or illegal activity

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.6 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Storage and Security

5.1 Data Storage

• Your data is stored on secure servers provided by Google Cloud Platform and Firebase
• Location data is encrypted during transmission
• Payment information is tokenized and not stored directly by us

5.2 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Secure authentication using Firebase Authentication
• Regular security audits and updates
• Access controls and monitoring
• Secure coding practices

5.3 Data Retention

• Account Data: Retained while your account is active and for a reasonable period afterward
• Transaction Records: Retained for accounting and tax purposes (typically 7 years)
• Location Data: Ride-related location data retained for regulatory compliance
• Communications: Customer support records retained for quality assurance

You can request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through the app:

• Profile settings
• Vehicle information (for drivers)
• Payment methods
• Communication preferences

6.2 Account Deletion

You have the right to delete your account and associated data. Contact us at support@stanexa.com. We will delete your data within 30 days, except where required by law.

6.3 Location Permissions

You can control location access through device settings, though this may limit app functionality.

6.4 Marketing Communications

You can opt-out of promotional communications:

• Use the unsubscribe link in emails
• Adjust notification settings in the app
• Contact us directly

6.5 Data Portability

You can request a copy of your data in a portable format.

6.6 Object to Processing

You can object to certain types of data processing, subject to legal and contractual obligations.

7. Children's Privacy

Stanexa Ride is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Third-Party Services

9.1 Firebase and Google Services

We use Firebase for:

• Authentication and user management
• Cloud database (Firestore)
• Analytics
• Performance monitoring

Google's Privacy Policy applies to these services: https://policies.google.com/privacy

9.2 Maps and Location Services

We use mapping services that have their own privacy policies:

• Google Maps Platform
• React Native Maps

9.3 Payment Processors

Payment processing is handled by third-party providers who maintain their own privacy policies and security standards compliant with PCI DSS.

10. Cookies and Tracking Technologies

We use the following technologies:

• Local Storage: To maintain session state and user preferences
• Analytics: To understand app usage and performance
• Authentication Tokens: To maintain secure sessions

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

We do not sell personal information.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Rights related to automated decision-making

Legal basis for processing: Contract performance, legitimate interests, legal compliance, and consent (where required).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy in the app
• Sending a notification or email
• Updating the "Last Updated" date

Your continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Stanexa Ride
Email: privacy@stanexa.com
Support: support@stanexa.com

Data Protection Officer
Email: dpo@stanexa.com

15. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first. We will investigate and attempt to resolve any complaints or disputes.

For users in certain jurisdictions, you may have the right to lodge a complaint with a supervisory authority.

16. Specific Jurisdictional Requirements

• Australia (Privacy Act): We comply with the Australian Privacy Principles (APPs) for Australian users.
• Brazil (LGPD): For Brazilian users, we comply with Lei Geral de Proteção de Dados (LGPD).
• Other Jurisdictions: We comply with applicable data protection laws in all jurisdictions where we operate.

17. Consent

By using Stanexa Ride, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

For questions or to exercise your privacy rights, contact us at privacy@stanexa.com